Samsung responded quick to the isolated battery cell issues with the Galaxy Note7 device and starts recalling all Galaxy Note7 units around the world. And now, Samsung has started the product Exchange Program for Galaxy Note7 owners in the United States. Earlier this, taking accounts to the customers’ safety in first place, have stopped sales of the Galaxy Note7 over the battery problem which were reported by Note 7 customers globally.
Samsung has also issued an official statement regarding the current battery problem with Galaxy Note 7 around world. Under the U.S. product exchange program, customers who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one from today. The exchange program gives two choices to it’s customers with Galaxy Note 7 units:
- Galaxy Note 7 owners can exchange their current unit with a new Galaxy Note7, which they’ll get as soon as next week.
- The second choice gives customers to exchange their current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge along with the replacement of any Note7 specific accessories. Customers will also get a refund of the price difference between devices.
Consumers will also receive a $25 gift card or bill credit from select carrier retail outlets as a gesture of appreciation within the exchange program, regardless of the option chosen.
Where to exchange and How?
Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.
In a statement issued by the company, Samsung says,”Samsung is taking a proactive approach to address customer needs around the Note7. We are encouraging customers to exchange their Note7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung’s top priority.”